Refund policy
We want you to be happy with your purchase. Please review our refund guidelines below.
Eligibility
- Refund requests must be submitted within 14 days of the delivery date
- Items must be unused, unopened, and in their original packaging
- Proof of purchase (order number) is required
Non-Refundable Items
For hygiene and safety reasons, the following items are final sale unless received damaged or defective:
- Opened or used cosmetics, skincare, and beauty products
- Earrings and other pierced jewelry
- Personal care tools (once used)
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order number and a photo of the item. We will review your request and offer a replacement or refund at no additional cost to you.
How to Request a Refund
- Reach out to us through our Contact Us page with your order number and reason for the request
- Our team will review your request within 3-5 business days
- If approved, your refund will be processed to your original payment method within 5-7 business days
Shipping Costs
Original shipping charges, if any were applied, are non-refundable unless the item was damaged, defective, or incorrect.
Order Cancellations
If you'd like to cancel an order, contact us as soon as possible. We can only cancel orders that have not yet been processed for shipment.